BRING THEM BACK / Loyalty and referrals
Give customers a reason to return—and an easy way to bring a friend.
Reward repeat visits and make recommendations simple for people who already know your business.
Set your business rules once. Zattur takes on the repeat work and keeps you in control of exceptions.
THE CUSTOMER MOMENT
The customer journey does not end at the first sale.
WHAT THIS ACTUALLY CHANGES
Here is the difference Zattur is built to make.
Not a feature list — the specific thing a nearby customer sees differently once this is running.
An illustrative example only — points, tiers and rewards are set by you.
Illustrative example. Points, tiers and rewards are set by you.
WHY THIS MATTERS
The customer journey does not end at the first sale.
Many local businesses work hard to earn a new customer, then leave the next visit to chance. Happy people may recommend you, but they need an easy way to do it.
Zattur connects a clear loyalty benefit with a simple referral path. You choose the reward economics, invite customers at the right moment and keep the relationship visible.
Illustrative example. Points, tiers and rewards are set by you.
WHAT CHANGES, SPECIFICALLY
What a neighbourhood café gets that they didn’t have before.
Zattur connects a clear loyalty benefit with a simple referral path. You choose the reward economics, invite customers at the right moment and keep the relationship visible.
WHAT YOU ACTUALLY GET
4 things that change the moment this is running.
Not a feature list. Each one is something a customer experiences differently, starting the week you turn it on.
A loyalty offer people understand
Set a reward for returning that is easy for customers to remember and worthwhile for your margins.
Easy enrolment and progress
Give interested customers a straightforward way to join and see the benefit of coming back.
A shareable recommendation
Make it simple for a happy customer to tell a friend about your business.
A connected relationship
Tie the first visit, return visit and referred enquiry together in your customer workflow.
ONE CUSTOMER, START TO FINISH
Here’s exactly what changes for a neighbourhood café.
A regular customer enjoys a visit and joins the loyalty programme.
Return
The customer understands the reward waiting on a future visit.
Recommend
They share a simple referral route with a friend.
Welcome
The café can recognise the new customer and keep the relationship going.
FROM SETUP TO EVERYDAY USE
Know exactly what happens next.
Start with the right inputs, then make the work part of your normal business rhythm.
Set up the foundation
Choose loyalty and referral benefits that fit your actual margins.
Put the programme in the customer journey after a good experience.
State what counts, when rewards are earned and how customers redeem them.
Make progress over time
See who joins, returns and refers.
Adjust offers when customer behaviour or the business changes.
Recognise customers who choose and recommend you.
ZATTUR DOES THE REPEAT WORK
Automation handles the routine. You decide the boundaries.
Connect the channels and approve the business information. Zattur can run the recurring actions for this solution, surface activity and route exceptions to your team.
- ✓Watch participation
See who joins, returns and refers.
- ✓Keep benefits relevant
Adjust offers when customer behaviour or the business changes.
- ✓Thank advocates
Recognise customers who choose and recommend you.
WHAT TO WATCH
Measure the work that moves the journey forward.
- Loyalty enrolments and repeat activity
- Referral participation
- Reward redemption
STRAIGHT ANSWERS
Questions owners actually ask.
Do I have to discount every purchase?
No. Choose rewards that fit your margins, such as a useful perk or milestone benefit.
Are referrals only for restaurants?
No. Salons, clinics, shops and local services can all make recommendations easier.
Can I offer a reward for a Google review?
Do not link loyalty or referral rewards to leaving a Google review or a particular rating. Review requests must remain separate and honest.
Can I change the programme later?
Yes. Keep terms clear for customers who already joined and update future offers as your business learns.
YOUR NEXT STEP
Put loyalty and referrals to work for your business.
Start with the customer moment you want to improve. Zattur handles the routine work and keeps you informed.