GET CUSTOMERS / Reservations and online ordering
Make the next table or order easy to say yes to.
Let guests reserve a table and customers place an online order through clear paths connected to your restaurant or local store.
Set your business rules once. Zattur takes on the repeat work and keeps you in control of exceptions.
THE CUSTOMER MOMENT
A customer is ready to act. Give them fewer reasons to leave.
WHAT THIS ACTUALLY CHANGES
Here is the difference Zattur is built to make.
Not a feature list — the specific thing a nearby customer sees differently once this is running.
An illustrative example only — actual availability, payment and fulfilment options are set by you.
Illustrative example. Availability, payment and pickup/delivery options are set by you.
WHY THIS MATTERS
A customer is ready to act. Give them fewer reasons to leave.
A restaurant may miss a table request during service. A retailer may lose a sale when a customer has to message for the price or how to order.
Zattur connects discovery to action. Offer the appropriate route from your website or customer channels, then keep the request visible to your team.
Illustrative example. Availability, payment and pickup/delivery options are set by you.
WHAT CHANGES, SPECIFICALLY
What a local restaurant on a friday evening gets that they didn’t have before.
Zattur connects discovery to action. Offer the appropriate route from your website or customer channels, then keep the request visible to your team.
WHAT YOU ACTUALLY GET
4 things that change the moment this is running.
Not a feature list. Each one is something a customer experiences differently, starting the week you turn it on.
Reservations with useful details
Collect a requested date, time, party size and contact details in a clear guest flow.
A direct online order path
Show the menu or products and let customers move from browsing to an order.
Connected customer touchpoints
Link booking and ordering from your site, Google presence and conversations where customers show interest.
Follow-through beyond the transaction
Use the customer journey to invite genuine feedback and build loyalty after the visit or purchase.
ONE CUSTOMER, START TO FINISH
Here’s exactly what changes for a local restaurant on a friday evening.
A couple looks up the restaurant after seeing a recent post.
Choose
They see the menu, location and a clear reservation option.
Reserve
They request a table with time and party size.
Return
After the visit they can leave honest feedback and join the loyalty programme.
FROM SETUP TO EVERYDAY USE
Know exactly what happens next.
Start with the right inputs, then make the work part of your normal business rhythm.
Set up the foundation
Set tables, reservation preferences, menu or product information.
Make sure an interested visitor can complete the next action on mobile.
Decide how staff see, confirm and fulfil incoming requests.
Make progress over time
Update tables, hours, menus, prices and products.
See which paths customers use and where questions remain.
Connect review, loyalty or referral tools after the experience.
ZATTUR DOES THE REPEAT WORK
Automation handles the routine. You decide the boundaries.
Connect the channels and approve the business information. Zattur can run the recurring actions for this solution, surface activity and route exceptions to your team.
- ✓Keep availability current
Update tables, hours, menus, prices and products.
- ✓Watch demand
See which paths customers use and where questions remain.
- ✓Invite the next visit
Connect review, loyalty or referral tools after the experience.
WHAT TO WATCH
Measure the work that moves the journey forward.
- Reservation requests
- Online order activity
- Repeat customer participation
STRAIGHT ANSWERS
Questions owners actually ask.
Are reservations and online ordering the same thing?
No. They are separate customer actions grouped here because both turn local interest into a visit or purchase.
Can a non-restaurant use online ordering?
Yes. The ordering or ecommerce route can fit a local store when its product setup supports it.
Does an incoming reservation automatically guarantee a table?
The process should follow the availability and confirmation rules your restaurant sets.
Are payment, delivery or third-party fees included?
Any applicable payment processing, delivery or outside service fees are separate from your Zattur subscription.
YOUR NEXT STEP
Put reservations and online ordering to work for your business.
Start with the customer moment you want to improve. Zattur handles the routine work and keeps you informed.